Did you experience a connection issue or other interruption during a spin? Don't worry, as your spin is not lost! You can actually recover your spin by returning to the slot you were playing on when the issue occurred, and placing the same bet. This should restore your spin!
If you experience this issue often, making sure you have a strong internet connection can really make a difference with ensuring these types of situations don’t occur.
You can view additional suggestions to help improve game performance when playing on a computer or mobile device.
Please contact our Customer Support team through the in-game support feature, if you are still having trouble and can’t retrieve your spin. To help our team assist you more effectively, please try to provide the following information when contacting us:
- Screenshot or video of issue taking place.
- Bet amount.
- Win amount.
- Slot this occurred in.
- Specific date and time the issue occurred.